Store Policy & FAQ

Payment Options

Payments are processed securely via PayPal checkout which accepts most major card providers, all pricing on this site is in British Pound Sterling (£) which will be converted to your own provinces currency at the checkout.

Credit card information is never disclosed to me and the checkout process is secured by HTTPS/TLS encryption

Shipping

Processing time
The time I need to prepare an order for shipping varies as I package and drop off everything to the postal office myself, therefore orders are usually posted in bulk on a certain day.

 

Current estimated dispatch time: 5-7 business days (Raised due to COVID-19 so I can group deliveries and decrease my travel to public spaces)
 

Estimated shipping times
United Kingdom: 2-5 business days
North America: 5-10 business days
Europe: 4-9 business days


I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

 

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Shipping prices

If you would like to know the shipping costs for your order you can see this on your cart page, simply select the delivery destination in the dropdown menu for a price

 
Returns & Exchanges

Returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation: before item has shipped


I don't accept exchanges
But please contact me if you have any problems with your order.


The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Digital downloads
Items on sale


Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Other Policies

Orders sent to wrong address

It's the customers responsibility to give the correct shipping information, once the order has been shipped it's out of my hands and I won't resend another so please double check!


Artwork copyrights
When an original or custom piece is purchased, while you will own the physical artwork the copyright of the design is still retained to me as the artist. This means you cannot profit from the design or appropriate it without my consent, for example scanning and selling prints of the artwork you purchased would be strictly not allowed.

Frequently Asked Questions

How accurate are the measurements in the product descriptions?

Sizes of originals are usually estimated and/or rounded off so keep this in mind when planning on buying frames, and smaller items that have been hand cut (such as certain stickers) can vary slightly in size.However any listings such as prints that have been produced digitally are all the exact dimensions as specified (such as A4 prints)


Can I request a print of a certain artwork that's not listed?
Unfortunately not, my prints come in batches too large to cater to the one person so unless it was requested by many people it would leave me with excess prints of the one artwork.

Do you offer commissions or custom artworks?

I do! I offer this in both digital and traditional mediums, though please note that I cannot provide a printed version of a digital illustration; it would be up to you to get it in print and I would provide the files.

 

(Click here to see my commission prices)


Can you add a custom message to the back of prints, such as a birthday greeting?
I do this free of charge for anyone who asks, just include what message you want the order details along with whether you want it printed or hand written, on a slip of paper or directly on the back of a print.

Is there a gift wrap option?

Not specifically for any occasions or as an extra service, but all orders are wrapped in pretty packaging regardless and can easily be sent directly to an address as a gift!

Worldwide Shipping

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© 2020 Amy McCullough