Store Policy & FAQ
Payments are processed securely via PayPal which accepts most major card providers, and purchases are processed in British Pound Sterling (GBP £) at the checkout.
There is now a currency drop-down on the main shop page that will convert the prices listed to other currencies for international customers, however the final total will be subject to exchange rates set by PayPal so be aware there may be minor variations between the two beyond my control
Credit card information is never disclosed to me and the checkout process is secured by HTTPS/TLS encryption
The time I need to prepare an order for shipping varies as I package and drop off everything to the post office myself, therefore orders are usually posted in bulk on a certain day.
Current estimated dispatch time: 5 - 10 business days
Please do not expect my shop to compete with online retail powerhouses, this is very much an indie shop being ran by a sole artist and my processing times are going to reflect that - a lot of love and care goes into every package no matter the size but it can take a bit of extra time ♡
Shipping Provider & Delivery Estimates
All packages are sent via Royal Mail (which operates under Parcelforce Worldwide/GLS in some countries) which is available in the following:
1st Class (United Kingdom): 1 - 3 Business Days
Tracked 48 (United Kingdom): 1 - 2 Business Days
International Economy: 2 - 12 Weeks
International Standard (Europe): 3 - 5 Business Days
International Standard (Outside of Europe): 5 - 7 Business Days
International Tracked (Europe): 3 - 5 Business Days
International Tracked (Outside of Europe): 5 - 7 Business Days
Disclaimer: Any shipping options that do not say "tracked" do not have tracking services
Disclaimer: Please be aware that business days are from Monday to Friday and that weekends are not operating days
If you would like to know the shipping costs for your order you can see this on your cart page, simply select the delivery destination in the drop-down menu for a price
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm also not responsible for any delays due to customs and this will need to be handled by the buyer.
Returns & Damaged Goods
Returns and cancellations
For items already shipped:
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
If you wish to cancel an order and be refunded this must be done before the package has shipped, otherwise any refunds will not be given until the item has been returned to me.
Conditions of return
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If your package was damaged during shipping and the items inside have arrived in bad condition I'm happy to send a replacement under the condition that you provide images of the damaged parcel and items, otherwise I cannot file a claim with my shipping provider and get reimbursed
Should a long enough period of time go by to assume that the package is not simply delayed, and is in fact lost in transit (this time period being 7 business days longer the shipping estimate) please contact me and I will open a lost package claim with my shipping provider. I will be happy to send a replacement, but please be mindful of the disclaimer below.
The total value of the items I can replace depends on the shipping you select as they have different amounts of insurance coverage, they're as follows:
Economy & Standard Shipping: Up to £30
Tracked Shipping: Up to £250
Please keep this in mind if you plan on making a larger order - it is heavily recommended that should your order exceed £50 you should purchase tracked shipping.
While I may go slightly over these amounts in replacing items at my own expense in the name of good customer service, if you order is for example, £100 worth of items and you chose to get economy shipping, this is a risk that you've chosen to take and I may not be willing to cover the cost of sending the entire order again when only £30 will be reimbursed to me.
Orders sent to wrong address
It's the customers responsibility to give the correct shipping information, once the order has been shipped it's out of my hands and I won't resend another so please double check!
When an original or custom piece is purchased, while you will own the physical artwork the copyright of the design is still retained by me as the artist. This means you cannot profit from the design or appropriate it without my consent, for example scanning and selling prints of the artwork you purchased would be strictly not allowed.
Frequently Asked Questions
How accurate are the measurements in the product descriptions?
Sizes of originals are usually estimated and/or rounded off so keep this in mind when planning on buying frames. However any listings such as prints that have been produced digitally are all the exact dimensions as specified (such as A4 prints)
Can I request a print/item of a certain artwork that's not listed?
Unfortunately not, these would come in batches too large to cater to the one person so unless it was requested by many people it would leave me with excess prints of the one artwork.
I do however have a storefront with a third party printing company where I can upload artworks on request, you can then purchase a print there and they will fulfill it on my behalf with some revenue going to myself - Visit CosmosKitty on TeePublic
Do you offer commissions or custom artworks?
I do! I offer this in both digital and traditional mediums - click here to see my commission prices
Can you add a custom message to the back of prints, such as a birthday greeting?
I do this free of charge for anyone who asks, just include what message you want the order details along with whether you want it printed or hand written, on a slip of paper or directly on the back of a print.
Is there a gift wrap option?
Not specifically as an extra service, but all orders are already wrapped in pretty packaging and you can mention that the order is a gift in the checkout details and I'll exclude any invoices, etc.