Store Policy & FAQ

COVID-19 Update

As the lockdown eases here in the UK I'm going to be returning to using the physical post office for shipments, this means both tracked postage and larger items such as A3 prints are now available again.

 

However I'm going to be grouping orders together so I'm taking less trips in person to the post office, so dispatch times may vary more than usual, also keep in mind there are delays in shipping internationally that vary from country to country so please allow for extra delivery time when ordering

 

I hope you're all keeping safe and well!

Last updated: 07/07/20

Payment Options

Payments are processed securely via PayPal which accepts most major card providers, and purchases are processed in British Pound Sterling (GBP £) at the checkout.

 

There is now a currency drop-down on the main shop page that will convert the prices listed to other currencies for international customers, however the final total will be subject to exchange rates set by PayPal so be aware there may be minor variations between the two beyond my control

Credit card information is never disclosed to me and the checkout process is secured by HTTPS/TLS encryption

Shipping

Processing time
The time I need to prepare an order for shipping varies as I package and drop off everything to the postal office myself, therefore orders are usually posted in bulk on a certain day.

 

Current estimated dispatch time: 5 - 7 business days
 

Shipping Provider & Delivery Estimates

All packages are sent via Royal Mail (which operates under Parcelforce Worldwide in some countries) which is available in the following:

1st Class (United Kingdom): 1 - 3 Business Days

Tracked 48 (United Kingdom): 1 - 2 Business Days

International Economy: 2 - 12 Weeks*

International Standard (Europe): 3 - 5 Business Days

International Standard (Outside of Europe): 5 - 7 Business Days

International Tracked (Europe): 3 - 5 Business Days

International Tracked (Outside of Europe): 5 - 7 Business Days

*Please be aware that this will be significantly longer if chosen, I've made it available as certain countries such as the USA currently have quite high shipping rates for larger parcels

Pricing

If you would like to know the shipping costs for your order you can see this on your cart page, simply select the delivery destination in the drop-down menu for a price

 

Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm also not responsible for any delays due to customs and this will need to be handled by the buyer.

 
Returns & Exchanges

Returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation: before item has shipped


I don't accept exchanges
But please contact me if you have any problems with your order.


The following items can't be returned
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Digital downloads
Items on sale


Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Other Policies

Orders sent to wrong address

It's the customers responsibility to give the correct shipping information, once the order has been shipped it's out of my hands and I won't resend another so please double check!


Artwork copyrights
When an original or custom piece is purchased, while you will own the physical artwork the copyright of the design is still retained by me as the artist. This means you cannot profit from the design or appropriate it without my consent, for example scanning and selling prints of the artwork you purchased would be strictly not allowed.

Frequently Asked Questions

How accurate are the measurements in the product descriptions?

Sizes of originals are usually estimated and/or rounded off so keep this in mind when planning on buying frames, and smaller items that have been hand cut (such as certain stickers) can vary slightly in size.However any listings such as prints that have been produced digitally are all the exact dimensions as specified (such as A4 prints)


Can I request a print of a certain artwork that's not listed?
Unfortunately not, my prints come in batches too large to cater to the one person so unless it was requested by many people it would leave me with excess prints of the one artwork.

Do you offer commissions or custom artworks?

I do! I offer this in both digital and traditional mediums, though please note that I cannot provide a printed version of a digital illustration; it would be up to you to get it in print and I would provide the files.

 

(Click here to see my commission prices)


Can you add a custom message to the back of prints, such as a birthday greeting?
I do this free of charge for anyone who asks, just include what message you want the order details along with whether you want it printed or hand written, on a slip of paper or directly on the back of a print.

Is there a gift wrap option?

Not specifically as an extra service, but all orders are already wrapped in pretty packaging and you can mention that the order is a gift in the checkout details and I'll exclude any invoices, etc.

Eco-friendly Packaging

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© 2020 Amy McCullough