artist & illustrator
Store Policies & FAQ
Last updated 11/09/25
US Shipping Resumed & New Tariffs
Shipping to the US is now back up and running! The new tariff rates for the UK to the United States will now be applied to your basket automatically at the checkout and paid on my end before shipping - you don't have to pay them upon arrival. These rates are currently at 10% for reference, so for example if you were to spend $20 on my store, a $2 tariff charge will be applied.*
*Thankfully there is an exception for imports of art, meaning these tariffs do not apply to specifically the art prints and original artworks from my store - keep this in mind when buying!
Payment Options
Payments are processed securely via PayPal, Debit/Credit card, Apple Pay, or Google Pay depending on your preference, and purchases are processed in British Pound Sterling (GBP £) at the checkout.
Credit card information is never disclosed to me and the checkout process is secured by HTTPS/TLS encryption
Shipping
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Processing times
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(i.e. how long it takes for your package to be posted by me)
Orders are prioritised based on the shipping speed you have selected, in order to stagger dispatch times for me so packaging them is more manageable:
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UK Special Delivery: 1 - 3 Business Days​
UK Tracked 24 & International Tracked: 3 - 6 Business Days
UK Tracked 48 & International Standard: 5 - 10 Business Days
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Delivery Estimates
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(i.e. how long the shipping company takes to deliver your parcel)
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All packages are sent via Royal Mail (which operates under the name Parcelforce Worldwide internationally) and the following services are available:
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United Kingdom
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Tracked 48: 2 - 3 Business Days
Tracked 24: 1 - 2 Business Days
Special Delivery: By 1pm Next Working Day
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Europe
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International Untracked Standard: 3 - 5 Business Days
International Tracked: 3 - 5 Business Days
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Rest of the World
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International Untracked Standard: 5 - 12 Business Days
International Tracked: 5 - 12 Business Days
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Shipping Costs
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If you would like to know the shipping costs for your order you can see this on your cart page, you should be able to enter your shipping address for an estimate without having to go through the checkout.
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Customs Fees and Import Duties
Buyers are responsible for any customs fees and/or import duties that may apply. I'm also not responsible for any delays due to customs and this will need to be handled by the buyer.
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For your reference: My business is located in Northern Ireland, United Kingdom.
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For EU customers:
I'm based in Northern Ireland, which still has freedom of movement of goods between the EU despite the departure of the United Kingdom from the EU, so there should be no additional import duties in most cases.
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For US customers:
The new tariff rates for the UK to the United States will now be applied to your basket automatically at the checkout and paid on my end before shipping - you don't have to pay them upon arrival. These rates are currently at 10% for reference, so for example if you were to spend $20 on my store, a $2 tariff charge will be applied.*
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*Thankfully there is an exception for imports of art, meaning these tariffs do not apply to specifically the art prints and original artworks from my store - keep this in mind when buying!
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Returns & Damaged Goods
Returns and cancellations
Return Times​
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Contact me within: 14 days of delivery
Ship items back within: 31 days of contacting me
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Returns outside of this timeframe may be refused.
Order Cancellation Window
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If you wish to cancel an order and be immediately refunded this must be done before the package has shipped, otherwise any refunds will not be given until the item has been returned to me. To avoid this please ideally contact me within 24 hours of ordering.
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Exceptions
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Because of the nature of these items, unless they arrive damaged or defective, I can't send replacements or refund for:
- Custom or personalised orders
- Mystery bundle contents
- Digital downloads
Returning the items
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Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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Refund Payment Method
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Refunds can only be refunded to the original PayPal account or payment card that was used to make the purchase.
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Damaged/Lost Goods
Reporting a damaged package
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If your package was damaged during shipping and the items inside have arrived in bad condition I'm happy to send a replacement under the condition that you provide images of the damaged parcel and items, otherwise I cannot file a claim with my shipping provider and get reimbursed
Reporting a lost package
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Should a long enough period of time go by for an untracked parcel to assume that the package is not simply delayed, but is in fact lost in transit (this time period being 14 business days longer than the shipping estimate) please contact me and I will open a lost package claim with my shipping provider. I will be happy to send a replacement, but please be mindful of the disclaimer below.
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Refunds for lost packages
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To discourage online shopping fraud I do not offer refunds for lost or damaged packages, only replacements.​
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Other Policies
Orders sent to wrong address
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It's the customers responsibility to give the correct shipping information, once the order has been shipped it's out of my hands and I won't resend another so please double check!
Artwork copyrights
When an original or custom piece is purchased, while you will own the physical artwork the copyright of the design is still retained by me as the artist. This means you cannot profit from the design or appropriate it without my consent, for example scanning and selling prints of the artwork you purchased would be strictly not allowed.
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Frequently Asked Questions
How accurate are the measurements in the product descriptions?
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Sizes are sometimes rounded off slightly by a margin of a few millimetres so keep this in mind when planning on buying frames, if you need more exact dimensions for anything feel free to contact me about it.
Can I request a print/item of a certain artwork that's not listed?
In most cases no, these would come in batches too large to cater to the one person so unless it was requested by many people it would leave me with excess prints of the one artwork.
I do however have a storefront with a third party printing company where I can upload artworks on request, you can then purchase a print there and they will fulfil it on my behalf with some revenue going to myself - Visit CosmosKitty on TeePublic
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Do you offer commissions or custom artworks?
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I do! I offer this in both digital and traditional mediums - click here to see my commission prices
Can you add a custom message to the back of prints, such as a birthday greeting?
I do this free of charge for anyone who asks, just include what message you want the order details along with whether you want it printed or hand written, on a slip of paper or directly on the back of a print.
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Is there a gift wrap option?
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Not specifically as an extra service, but all orders are already wrapped in pretty packaging and you can mention that the order is a gift in the checkout details and I'll exclude any invoices, etc.